Enterprise Services Support Specialist

2 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.Our culture and approach:

Though we offer competitive compensation and benefits, we are not your typical technology company. Global Relay is a career-building company— a place for big ideas, new challenges, and groundbreaking innovation. It’s a place where you can genuinely make an impact and be recognized for it. We believe great businesses thrive on diversity and inclusion, and we foster a work environment that encourages collaboration and learning from all employees.Your role:

As part of the Enterprise Services Team, the Enterprise Support Specialists work with clients to support Global Relay’s services. They provide industry-leading support, guidance, account management, and best practices for our Enterprise Clients. This team is available 24/7 to work with clients globally.Your responsibilities include:Supporting the Global Relay product suite and third-party services.Providing world-class service and resolving client inquiries with urgency.Building strong relationships with clients, partners, and internal teams.Meeting client deadlines efficiently and professionally, providing updates on any roadblocks.Supporting clients with high complexity and unlimited users.Validating data and message flow for compliance.Ensuring support documentation is accurate and up-to-date.Managing high-profile client relationships independently.Establishing connectivity and archiving in multi-clustered email environments.Configuring SAML, Single Sign-On, Directory Sync, and managing multi-tenant setups.Participating in sprint demos, reviewing deployment plans, and supporting product updates.Collaborating with development and escalation teams to resolve issues.Using Jira for case management and troubleshooting client issues effectively.About you:Post-secondary education (preferably an undergraduate degree).5+ years in technical, enterprise systems administration.At least 2 years of SaaS implementation experience in a client-facing role.Ability to work with multiple teams and understand technical and business requirements.Excellent communication skills, both written and verbal.Proficiency with Microsoft Office, networking principles, email protocols, DNS, and related technologies.Experience with Microsoft Exchange, Office365, G Suite, and Domino Server.Familiarity with Salesforce, Confluence, scripting, SQL, and industry certifications is a plus.Working conditions:

Support coverage is 24/7 based on a follow-the-sun model, requiring flexibility for weekend and off-hours work as needed.What you can expect:

Opportunities for growth, mentorship, and a supportive, diverse work environment. We support flexible work arrangements and a hybrid work model to promote work/life balance.Visit www.globalrelay.com to learn more about our culture and community ..... full job details .....