Enrolment support officer (Customer service)

Are you good with customer service skills? Are you comfortable to handle and manage inbound calls from customers and answer their queries? We are currently recruiting for a Customer service executive with calling experience who can start ASAP.

Role: Customer service officer (Fulltime only)

Location: London (Docklands)

Salary: -13.85 p.h

Job type: Contract until end of Oct''25 (potential for long term contract)

Hours of work: 37.5 hours a week

Responsibilities:

• Staff the Hub contact centre and deal with the full range of enrolment-related student queries, diagnosing and resolving those that can be dealt with immediately at first line and effectively diagnosing, explaining, and referring students to specialist services where required.
• Ensuring the best possible service is always provided to all stakeholders.
• To ensure that student queries are answered with the aim of a first touch resolution and within our agreed response times.
• Interrogate student records and allied IT systems and liaise with colleagues across as required to ensure entitlement and to support diagnosis.
• Based upon a broad and growing understanding of the student lifecycle, to diagnose student needs, provide advice and explanation and refer students to the full range of specialist services using agreed protocols.
• Promptly document all queries through the Hub CRM system.
• Direct and deliver students to relevant drop-in services or scheduled appointments.
• To undertake any such duties commensurate with the grade of the position as may be required by management.
• To work between sites as required and on occasion to work in the evening and at weekends.
• To work in accordance with all policies, including Equality, Diversity and Inclusion and Data Protection policies.

Requirements:

• We are looking for people with customer call handling and customer handling experience
• Excellent communication skills
• Team player

If this is something that you would be interested in please apply with your updated CV and I will be contacting you at the earliest

Randstad Business Support is acting as an Employment Business in relation to this vacancy.