Engineering Technical Lead

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Engineering Technical Lead

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TieTalentAbout The Role: Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.Where will you be working?At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks – We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.What will you be doing?Join a 2nd/3rd Line Technical Support and Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to define processes, systems, and skills for multi-tech solutions. Interface with Customer Services, Service Delivery, and Operational teams, especially Problem and Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance.What you’ll bring?Extensive experience in operational environments, ideally in complex technology delivery roles. Strong technical knowledge of transmission (Ericsson OMS, ABB Fox) and telephony systems (CUCM, CUCME, IP Trade). Skilled in network NMC/NMS and control centre operations. Solid understanding of SDH/PDH and DWDM transmission, with routing and Ethernet expertise. Proven customer-facing experience, demonstrating effective communication and technical support in high-pressure settings.What’s in it for you?We offer a range of benefits designed to support your life in and out of work, some of which include:Matched or contributory pension schemeOnline GP service, 24 hours a day, 365 days a yearEmployee assistance programmeMy Rewards portal, access to 1000’s of retail discountsLife assuranceCycle to work, salary finance and give as you earn schemesEnhanced maternity, paternity leave and adoption leaveReward and recognition schemeHealth Care Cash PlanDiscretionary bonus scheme25 days annual leave plus bank holidaysIn addition, this role offers: Discretionary bonus scheme, 25 days annual leave plus bank holidays. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. Some roles require background checks or drug testing as part of induction and onboarding.About usWe want to be an employer of choice and a great place to work, attracting diverse and talented people. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life.Seniority levelMid-Senior levelEmployment typePart-timeJob functionManagement and ManufacturingTechnology, Information and InternetNote: The original description includes references to job postings and location updates; this refined version preserves core information about responsibilities and qualifications while removing extraneous boilerplate and formatting ..... full job details .....