Engineering Services Manager

We''re recruiting for an experienced Engineering Services Manager to lead the day-to-day delivery of enterprise IT services across Infrastructure, Networks and End User Computing. This is a hands-on leadership role, responsible for ensuring high service performance, driving continual improvement and supporting the development of a multi-disciplinary engineering team. Working closely with senior technical leadership, you''ll help shape service delivery, manage operational risk and oversee the successful transition of new technologies into BAU support. Key Responsibilities Lead the day-to-day delivery of Engineering Services across Infrastructure, Networks and End User Devices. Ensure effective delivery of Incident, Request and Problem Management, meeting agreed SLAs and KPIs. Drive continual service improvement across people, processes and technology. Manage operational risks, governance and compliance activities. Support Agile/PI planning and coordinate engineering priorities. Lead service transition for new technologies into operational support. Coach and develop technical teams, promoting collaboration and continuous improvement. Work closely with technical stakeholders to improve service delivery and operational performance. About You You''ll have experience leading technical engineering or infrastructure teams within a complex enterprise environment and possess strong knowledge of: Enterprise Infrastructure, Networks and End User Computing Microsoft 365, Azure and/or ..... full job details .....