Engineering Service Manager

Service ManagerWe''re delighted to be working exclusively with a well-established precision engineering organisation, seeking a skilled Service Manager to support its continued growth. The company is recognised for its commitment to quality, innovation, staff satisfaction and advanced manufacturing capabilities, delivering high-performance solutions to a global customer base. This is an excellent opportunity for someone who combines strong technical expertise with people leadership and a commitment to delivering exceptional customer service.The RoleAs Service Manager, you will be responsible for leading, developing, and supporting a team of service engineers while actively contributing to service, repair, and calibration activities. You will play a key role in setting standards, improving performance, and ensuring a high level of customer satisfaction.Key ResponsibilitiesLead, mentor, and support a team of service engineers, providing both technical guidance and day-to-day leadershipCarry out hands-on service, repair, and validation/calibration work alongside the teamAct as a senior point of contact for customers, handling queries and resolving issues professionallySupport commercial activities, including pricing of labour and spare partsAssess warranty claims and make balanced, informed decisionsContribute to the growth and profitability of service contractsEnsure all work meets industry standards and aligns with relevant accreditation requirementsDrive continuous ..... full job details .....