Engineering Service Coordinator

We are currently recruiting for a Service Coordinator on behalf of a well-established manufacturer and service provider operating within a technical equipment environment. This is a fantastic opportunity for an organised and proactive individual who enjoys working in a fast-paced service operation, supporting both customers and field-based engineers. The successful candidate will play a key role in ensuring service activities are planned effectively, customer enquiries are managed professionally, and engineers have the support they need to deliver an excellent level of service. The Role Working as part of a busy service team, you will be responsible for coordinating engineer schedules, managing service requests, maintaining accurate records, and ensuring a smooth flow of communication between customers, engineers, and internal departments. This role would particularly suit somebody with previous experience planning engineering activities, coordinating field service engineers, or working within a service, maintenance, facilities management, or technical support environment. Key Responsibilities Scheduling and coordinating engineer visits to maximise efficiency and customer satisfaction. Managing incoming service requests and customer enquiries via telephone and email. Liaising with field-based engineers regarding appointments, job updates, and customer requirements. Raising and updating service jobs, work orders, and service documentation. Maintaining accurate customer and ..... full job details .....