Engineering Service Assistant

We are currently recruiting for an Engineering Service Assistant for our client based in Loughborough on a full time and permanent basis. Job Title: Engineering Service Assistant Location: Loughborough Job Type: Full time, permanent Hours: Monday to Friday, 8:00am - 5:00pm with a 30-minute lunch break Salary: Circa 28K per annumKey ResponsibilitiesAssist the Service Coordinator with service-related enquiries received by telephone and through IT systems.Support the planning, scheduling and delivery of customer service work.Act as a helpful point of contact for customers, responding to enquiries and ensuring their needs are dealt with promptly.Maintain accurate records of customer services, service schedules and system updates.Ensure service documentation is completed accurately and in line with company procedures.Monitor service appointments and help coordinate work to ensure services are delivered on time and to customer satisfaction.Communicate with internal teams and external service providers to support seamless service delivery.Help resolve service-related issues, escalating concerns where required.Assist with service reports, customer updates and general administrative duties.Provide wider administrative support, including scheduling meetings, maintaining files and managing correspondence.About YouStrong organisational skills with the ability to manage multiple priorities.Customer-focused, results-driven approach with a commitment to following tasks through to ..... full job details .....