Engineering Helpdesk Supervisor

Your new company Create safe, sustainable and energy-efficient buildings through innovative building technologies, services and solutions. Your new role Lead, coach and develop the CSSO team, driving high performance, engagement and a culture of accountability, continuous improvement and excellent customer service. Manage team performance, workload planning, attendance and resources to ensure service levels and operational priorities are consistently achieved. Monitor and improve performance against key operational KPIs, using data and reporting identifying trends, drive improvements and support business objectives. Act as the escalation point for operational and customer service issues, ensuring effective resolution and a positive customer experience. Collaborate with service managers, engineers, sales teams and customers to support service delivery, account performance and operational goals. Oversee service administration activities, including engineer scheduling and dispatch, maintenance planning, invoicing, quotations and service documentation. What you''ll need to succeed Proven experience leading and developing teams within service operations, facilities management, engineering support or similar operational environment. Demonstrable experience managing performance against KPIs, service levels and operational targets. Strong leadership, coaching and people management skills, with the ability to drive engagement and performance. Experience managing operational ..... full job details .....