https://jobs.co.uk/job/engineering-helpdesk-supervisor-hays-business-support--5d5c32f5-ee8e-4922-bb1c-6a1e90928e56 RSS feed for Engineering Helpdesk Supervisor at Hays Business Support. en-gb Fri, 04 Sep 2026 19:16:39 GMT https://jobs.co.uk/job/engineering-helpdesk-supervisor-hays-business-support--5d5c32f5-ee8e-4922-bb1c-6a1e90928e56 https://jobs.co.uk/job/engineering-helpdesk-supervisor-hays-business-support--5d5c32f5-ee8e-4922-bb1c-6a1e90928e56 Thu, 03 Sep 2026 23:00:00 GMT Location: Slough | Salary: £40000 - £45000/annum | Type: Permanent | Your new company Create safe, sustainable and energy-efficient buildings through innovative building technologies, services and solutions. Your new role Lead, coach and develop the CSSO team, driving high performance, engagement and a culture of accountability, continuous improvement and excellent customer service. Manage team performance, workload planning, attendance and resources to ensure service levels and operational priorities are consistently achieved. Monitor and improve performance against key operational KPIs, using data and reporting identifying trends, drive improvements and support business objectives. Act as the escalation point for operational and customer service issues, ensuring effective resolution and a positive customer experience. Collaborate with service managers, engineers, sales teams and customers to support service delivery, account performance and operational goals. Oversee service administration activities, including engineer scheduling and dispatch, maintenance planning, invoicing, quotations and service documentation. What you''ll need to succeed Proven experience leading and developing teams within service operations, facilities manag... Permanent