Engagement Team Leader

Resident Engagement Team Leader required for an initial contract until the end of March 2027, to lead on developing and delivering resident engagement, managing a small team of 3. Working 37 hours a week, Monday - Friday, the salary will be -40,777.

Candidates applying for this role must have extremely confident communication skills, and a passion to drive and deliver engagement with residents. Social housing knowledge is beneficial, however engagement, conflict resolution and the genuine ability to turn a negative situation into a positive, finding alternatives for residents is far more valuable.

Duties:

• Lead Stop Social Housing Stigma Campaign
• Develop and report resident engagement outcomes
• Organise a large annual event, gathering resident feedback to drive service improvements
• Develop meaningful performance metrics reported by residents to monitor and guide service improvements
• Conduct data analysis based on resident feedback, identifying trends and opportunities to enhance and inform decisions
• Oversee resident engagement events and activities to include the planning and delivery of engagement events and activities across housing stock, including general needs, sheltered, and temporary accommodations
• Develop and implement strategies to engage underrepresented resident groups
• Line-manage Resident Engagement Officers and Assistants
• Provide residents with transparent information on organisation performance, empowering them to challenge, scrutinise, and influence service improvements in line with the Consumer Standards
• Coordinate with the communications team to promote resident engagement activities through social media and other channels, ensuring effective outreach and participation

Benefits:

• -40,777 annum
• Pension

Experience required:

• Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights
• Experience supervising, developing and motivating a team
• Experience setting and monitoring performance targets
• Experience delivering employee training
• Self-motivated, pro-active, empathetic, resilient, creative
• Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks

Desirable experience:

• Experience delivering resident training
• Comprehensive understanding and experience of local authority, social housing resident engagement services
• Experience working in social housing resident engagement services
• An understanding of national resident empowerment and engagement and housing policy and practice

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.