https://jobs.co.uk/job/engagement-support-manager-assistive-solutions--481ff923-a04b-478f-bcc0-5d0183e43689 RSS feed for Engagement Support Manager at Assistive Solutions. en-gb Tue, 25 Aug 2026 23:24:16 GMT https://jobs.co.uk/job/engagement-support-manager-assistive-solutions--481ff923-a04b-478f-bcc0-5d0183e43689 https://jobs.co.uk/job/engagement-support-manager-assistive-solutions--481ff923-a04b-478f-bcc0-5d0183e43689 Mon, 24 Aug 2026 23:00:00 GMT Location: London | Salary: £38000 - £40000/annum | Type: Permanent | Job Title: Engagement Support Manager Location: London / Hybrid working following successful completion of probationary period Salary : -38,000, -40,000 DOE Job Type: Full Time, Permanent Assistive Solutions supports disabled students in higher education by providing specialist equipment, training and practical assistance. We are a social enterprise and a Disability Confident Employer. Role Purpose The Engagement Support Manager is responsible for delivering a clear, efficient and supportive customer journey from initial contact through to order completion and delivery. The role leads the Engagement Support team, ensures consistently high service standards and helps remove barriers for students and customers. Key Responsibilities Customer and Order Support Oversee customer orders from receipt through to completion, including payments, priority requests and delivery updates. Ensure telephone and email enquiries are handled promptly, professionally and with appropriate support for each customer. Monitor response times, service quality and customer outcomes against agreed performance expectations. Resolve complex enquiries and service issues, ensuring customers ... Permanent