https://jobs.co.uk/job/engagement-support-assistant-assistive-solutions--ac6a2c2b-963e-4197-82a7-5e82402dbd2c RSS feed for Engagement Support Assistant at Assistive Solutions. en-gb Tue, 29 Sep 2026 16:52:08 GMT https://jobs.co.uk/job/engagement-support-assistant-assistive-solutions--ac6a2c2b-963e-4197-82a7-5e82402dbd2c https://jobs.co.uk/job/engagement-support-assistant-assistive-solutions--ac6a2c2b-963e-4197-82a7-5e82402dbd2c Mon, 28 Sep 2026 23:00:00 GMT Location: Hackney | Salary: £25000/annum | Type: Permanent | Job Title: Engagement Support Assistant Location: Dalston, London / Hybrid Salary: -25,000 per annum Job Type: Permanent, full-time Role Purpose: The purpose of the Engagement Support Assistant is to act as the primary point of contact for customer inquiries, delivering an exceptional customer journey through the efficient and accurate processing of orders and the proactive resolution of queries via phone and email. This role is crucial in ensuring a seamless and positive customer experience, from initial contact to order completion and beyond, through aftercare support. Role Specific Responsibilities: Order Processing: Daily monitoring of the Orders Team Inbox, ensuring that your daily email slot is effectively managed and processed. Ensure the daily DSA2 allocation is accurately processed into an order, ensuring that all important data is effectively reviewed and captured (DSA2 contribution payable/SLC contribution). Send out relevant templates, aligned with the order process flows (upgrade list etc). Completion of the order process, including payments, as contained in SOP CS 01 Equipment Order Processing. Ensure adherence to all company and contracted KPI... Permanent