Negotiable
Overview
Accenture Song seeking an
Engagement Strategy Director
to join our London-based global team, who will be responsible for supporting the development of data-rich, behavior-shaping engagement solutions to deliver better customer experiences for our life sciences clients. We are looking for a results-oriented team player who supports executing our HCP and patient engagement strategy deliverables, quickly sees patterns and solutions from an avalanche of data, moves from information and insights to implications and recommendations with ease, and is also prepared to roll up their sleeves and partner with our full strategy, account, creative and production team talents. The ideal candidate will utilise a diverse set of qualities, such as intellectual and creative curiosity, problem-solving skills, attention to detail, hypothesis generation and determination. They will know the media and technology landscape widely used in life sciences fluently and are already predicting how this landscape will evolve in the health and wellness vertical. This person will be working with a team of talented individuals at Accenture Song to help create prescriptive, actionable, and market-changing experiences for our clients’ customers. Reporting to the Head of Strategy in London, you will help build and manage a team of talented strategists. Your team will guide our clients to shaping the data and intelligence gathering process, crafting engagement solutions, and defining the ambitions of these solutions internally and with our clients.What You Will Do
Work as a part of an integrated strategy team to proactively propose HCP and patient engagement solutions to help clients achieve relevant customer experiences while aligning to client goals and business challenges, shaping their data and intelligence gathering architecture, and their capacity to introduce viable solutions into the marketplaceServe in client-facing capacity for omnichannel programming and content/channel integrationContribute to data and intelligence gathering efforts (including 1st party data) that uncover opportunities, and pinpoint how these can be used to enhance the customer’s overall experience with the brandTranslating historical analytics and performance reports into meaningful recommendations to optimise campaigns “on-the-fly” as well as input into future campaign strategiesRemove the mystery on the translation from facts and information to ideas and impactEnsure that engagement and content solutions developed by strategic planning, account, production, and creative teams are properly integrated within larger marketing programs aligned to drive customer experienceCollaborate with executional teams during the development of projects to ensure strategies are pulled through effectively during development and handoffContribute to the development of cross-channel measurement plans and KPIs and develop recommendations and approaches based on performance analyticsContribute to the success in achieving digital, social, and innovation fluency across the agency as a wholePartner with the broader strategy team to contribute to the development of pitches, proposals and POVs, strategies, and tactical programs that satisfy the business goals of our healthcare clients and beyondContinually educate internal teams and our clients on the vital role insights play to being critical to growth and successDrive ideas from data to conceptual platforms to deployment that drive business resultsStay up-to-date on market trends, societal shifts, and strategic initiatives in health and wellness and across other key verticals, promoting innovative and acting as an ongoing evangelist for alternative approachesFacilitate workshops to develop groundbreaking experience led strategies and programs with clientsSupport the development of CRM and Omnichannel planning with support from brand/content strategy and analytics teamsFacilitate service introduction and change confirmation focusing on market opportunitiesQualification
What you Bring
7+ year of experience working in Digital, CX or Engagement Strategy at a creative agencyExperienced in life sciences marketing, including both HCP and patientStrong analytical skillsExpert in engagement channels and technology widely used in Life SciencesImpeccable written and verbal communication skillsAbility to tell a simple story visually and verbally behind a strong strategic point of viewA drive to elevate thinking and the workA curious mentalityThe desire to be greatLocations
LondonAdditional Information
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Negotiable