Negotiable
For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.As an
Engagement Manager
in Customer Excellence and Professional Services at Smartsheet, you’ll play a key role in ensuring our most strategic customers succeed. You’ll design and lead large, transformative projects, act as a trusted adviser, mentor Sales and Professional Services teams, align stakeholders, and deliver the highest levels of customer satisfaction.Partnered with the Account Team, Services Sales, and Service Delivery, the Engagement Manager contributes to pre-sales scoping and discovery activities, acting as a conduit across the organisation to develop and articulate comprehensive implementation proposals. The Engagement Manager will then maintain the executive relationships and act as a critical issue point within these implementations in a billable capacity, ensuring tight customer alignment and offering proactive and prescriptive advice resulting in outstanding customer success.You may manage multiple projects at once, meet utilisation targets, help build best practices, and manage to agreed business processes.You’ll report to the
Director of Engagement Delivery
and be based at our London office (hybrid or remote within the UK).You will:Manage and drive competing requests across simultaneous customer engagementsIdentify, pull together, and drive project activities of teams from cross-functional and partner sourcesManage projects to time, budget, and contracted deliverables (including planning, scheduling, milestone reviews, etc.)Manage project PandL to targeted margin resultsDrive project reviews for management and customersBe responsible for the transition of engagements from pre-sales to delivery, including budget allocation, resourcing assignments, knowledge transfer, and project initiationEnsure that engagements conclude with delighted customers who are willing to be referenced for new potential customersHandle multiple strategic customers simultaneouslyProactively mitigate and handle critical customer concerns and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executivesEnsure quality and time management processes are followed by the team (e.g. change controls, timesheet submissions)Help to document best practices in developing and deploying Smartsheet solutionsFunction as a frontline resource for “best practice” and informal customer queriesLiaise with necessary teams within Smartsheet to achieve the aboveYou have:At least 4+ years of experience in customer-facing positions in a professional services firm, preferably with a management consulting or “Big Four” consulting organisationManagement of large billable projects for external customersExperience with modern services deployment methodologies, with emphasis on software design and developmentUse of formal project management toolsPassion for working with leading-edge, web-based technologies and a desire to understand Smartsheet’s benefits, values, use cases, and business and technical elementsDesire to work in a collaborative environment to promote and improve team performanceStrong analytical skills regarding customer and project management issuesStrong organisational skills with an ability to manage competing customer demandsAbility to interact and communicate with CxO-level personnelExcellent communication and interpersonal skillsLean or Six Sigma certification is desirableBachelor’s degree in MIS, CIS, CS, or equivalent combination of relevant work experience and educationWilling to travel periodically (up to 20–30%) based on customer and business needsRight to work in the UK for any employer on an ongoing basis1+ years’ Smartsheet Consulting experience, leading customer-facing engagements in the enterprise spacePerks and Benefits:Employer-paid Private Medical and Dental, additional cost for family membersMonthly contributions toward your pensionMonthly stipend to support your work and productivity25 days paid for Holiday + Bank Holidays + Flexible Time Away Program20 weeks fully paid Maternity Leave12 weeks fully paid Paternity/Adoption LeavePersonal paid Volunteer Day to support our communityOpportunities for professional growth and development including access to Udemy online coursesCompany Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.Teleworking options from any registered location in the UK (role specific)Get to Know Us:At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.Equal Opportunity Employer:Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us ..... full job details .....
Negotiable