Engagement Manager - French Speaker

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Senior Engagement Manager

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Senior Engagement Manager

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LexisNexis Risk SolutionsAbout The Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication and Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.comAbout The Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication and Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About Our Team

The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders.

About The Role

You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects.

Responsibilities

Showing a good understanding of fraud and risk management, relating it to products and service within the firmUnderstanding customer use cases and requirements and in turn apply best practices to deliver customer road mapsDeveloping and delivering fraud strategies, providing solution training and transfer of knowledgeDemonstrating a very good knowledge of fraud and identity solutions, and performs the functional customization of the solutionInteracting with the Sales, Pre-Sales and Marketing teams, including providing strategic oversight and fraud best practiceActing as an industry liaison when required providing outputs and SME knowledge to support LexisNexis Risk Solutions deliverables

Requirements

Experience in consulting, professional services or bankingUnderstanding of financial industry and knowledge of fraud related areasHistory of working with highly technical internal and external teams, translating requirements and discoveries to non-technical decision makersProblem solving and critical thinking skillsExperience working with rule engines and fraud solutions is considered an assetFluency in English and French

Benefits

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Generous holiday allowance with the option to buy additional daysHealth screening, eye care vouchers and private medical benefitsWellbeing programsLife assuranceAccess to a competitive contributory pension schemeSave As You Earn share option schemeTravel Season ticket loanElectric Vehicle SchemeOptional Dental InsuranceMaternity, paternity and shared parental leaveEmployee Assistance ProgrammeAccess to emergency care for both the elderly and childrenRECARES days, giving you time to support the charities and causes that matter to youAccess to employee resource groups with dedicated time to volunteerAccess to extensive learning and development resourcesAccess to employee discounts scheme via Perks at Work

Learn more about the LexisNexis Risk team and how we work hereSeniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

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