Engagement Lead

About Scrumconnect Consulting Scrumconnect Consulting is a leading UK digital and technology consultancy delivering impactful, user-centred services across the public sector. We partner with government departments and organisations to deliver digital transformation programmes that improve services, empower teams, and create meaningful outcomes for citizens. We are looking for an experienced Service Adoption Lead to help drive awareness, engagement, and adoption of digital tools and services across a large and diverse organisation. Role Overview The Service Adoption Lead is responsible for ensuring that teams understand, embrace, and effectively use digital products, platforms, and services. You will create and deliver adoption strategies, communication campaigns, and engagement activities that help users understand the value of new services and confidently incorporate them into their day-to-day work. Working closely with stakeholders, delivery teams, and user communities, you will promote collaboration, encourage knowledge sharing, and support a positive digital, data, and technology culture. Key ResponsibilitiesService Adoption andamp; Engagement Drive awareness, visibility, and adoption of digital tools, services, and platforms. Develop and execute service adoption strategies and engagement plans. Build enthusiasm and encourage uptake of new products and ways of working. Monitor adoption metrics and identify opportunities to improve user engagement. Communications ..... full job details .....