Engagement Analyst

1 week ago Be among the first 25 applicantsDirect message the job poster from eTeamLocation: London Area (2 days per week in office)Engagement Analyst, Partnerships and Technology DeliveryThe Syndication Engagement Analyst will be responsible for supporting our engagement function, ensuring the success and satisfaction of third-party partners while driving execution on priority deliverables across the engagement team. Your primary objective will be to support the execution of our engagement strategy with our third-party partners. A successful engagement analyst will collaborate across functions to support delivery of partner facing materials including reports, ways of working and process documentation, and product information while driving delivery of strategic internal programs and process improvements.Responsibilities:Collaborate with internal teams to develop and execute on solutions that meet clients’ needs and objectivesFacilitate team standups to ensure momentum on in-progress workstreamsAnalyze cross functional engagement touchpoints to identify optimization opportunities and increase collaborationCollaborate with internal teams and syndication partners to prepare reports to track progress across engagement focus areasPerform data analysis to derive key insights from cross functional engagement initiativesLiaise with internal teams on tooling and leverage and improve existing processesSupport Engagement Leads with tactical execution of responsibilities and provide burst capacity when necessaryEngage in retrospectives between business units and Partners, supporting the Customer Success ManagerCollaborate with cross-functional teams to address customer feedback and drive adoption and support for new processes, ensuring successful implementation and sustainabilityCollaborate with engagement team to achieve team goals and contribute to company growthGain knowledge on the products and services we provide to understand partner requests and identify stakeholders required to support from the intake stage through triage and assignmentStay up to date with industry trends and best practices in media and entertainment, process improvement, and syndication or wholesale businessBuild good working relationships with both internal GS teams and partnersBasic Qualifications:1-2 years of experience in a technology, engineering, or media company supporting customer engagement or relationship management activitiesCan do attitude; proactive to ensure partner requests are documented, tracked, and processes are followedExperience in understanding business requirements for media or technology related featuresExperience with data analysis, synthesizing various data sets, identifying trends, and drawing meaningful conclusionsProgram or project management experience in a technology, engineering, or media company delivering complex, multi-workstream programsStrategic and pragmatic with excellent written and verbal communications skills, with the ability to tailor to all levels of an organizationGood understanding of the global media landscape, and technology’s influenceStrong character exhibiting company core values: Integrity, Creativity, Teamwork, Pioneering Spirit, and OwnershipEducated to bachelor''s degree level or equivalentPrevious experience working with remote delivery teams, including third parties and international experience a considerable plusKnowledge of tools such as Jira, Confluence, Lucid Chart and AirtableSeniority level

Seniority level Mid-Senior levelEmployment type

Employment type ContractJob function

Job function Management, Product Management, and Project ManagementIndustries Telecommunications, Technology, Information and Media, and Broadcast Media Production and DistributionReferrals increase your chances of interviewing at eTeam by 2xSign in to set job alerts for “Product Analyst” roles.

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