Enforcement Coordinator

Enforcement Coordinator

Salary: -28,500

Hours: Monday - Friday, 8:00am-6:00pm

Location: Stone, Stafford - Hybrid working available after successful probation

About the Role

We are seeking a highly organised and proactive Enforcement Coordinator to support the day-to-day operations of our Enforcement Team. This is a fast-paced and pivotal position where you will ensure our Enforcement Agents are fully supported through effective coordination, accurate administration, and efficient case allocation.

You will play a key role in driving team performance, maintaining compliance, and delivering a high standard of service to both internal stakeholders and external clients.

Key Responsibilities:

• Oversee the daily allocation and review of cases for all Enforcement Agents
• Ensure the efficient running of allocation processes, driving continuous improvement
• Monitor team performance using trackers and reports, supporting Enforcement Administrators and Agents
• Audit allocations and deallocations to ensure accuracy and best practice compliance
• Liaise daily with Enforcement Agents, Managers, and Client Relationship Managers
• Support and grow the private client enforcement workload, ensuring enquiries are logged, tracked, and followed up promptly
• Build and maintain strong client relationships, delivering excellent service
• Provide real-time data and reporting for weekly planning meetings
• Manage Enforcement Agent certifications, including renewals and compliance
• Collaborate with internal departments across the business
• Assist with data management, reporting, and spreadsheet analysis
• Contribute to daily, weekly, and monthly planning activities
• Handle general administrative duties and ad-hoc requests

What We''re Looking For:

• Strong organisational skills with excellent attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Confident communicator with strong stakeholder management skills
• Proactive mindset with a focus on continuous improvement
• Comfortable working with data, systems, and spreadsheets

Experience & Skills:

• Proven experience in an enforcement administration role
• Demonstrable experience leading or supervising a small team
• Strong understanding of the Enforcement and Debt Collection industry
• Proficient in Microsoft Office, particularly Excel and Outlook
• Excellent organisational and time management skills
• High level of accuracy with a strong focus on compliance and detail

Benefits:

• 25 days annual leave plus bank holidays
• Office closure between Christmas and New Year
• Company pension scheme
• Company Sick Pay Scheme
• Free eye care vouchers
• Access to Mental Health Champions and confidential counselling support
• Workplace Mental Health initiative
• Employee Benefits Platform with hundreds of discounts and offers
• Regular company social events
• Free secure on-site parking
• Excellent transport links (motorway, rail, and bus)
• Proud to be a certified Great Place to Work

Interested in finding out further information?

Click APPLY today!