Enforcement Agent

We are looking for Certificated, proactive and hardworking Enforcement Agents to join our client across London and the M25.

These are permanent roles but we are always happy to discuss the flexibility of self-employed opportunities.

• Basic – up to £30k
• OTE £70k+
• Company vehicle supplied

Working on behalf of Local Authorities and commercial clients, the Enforcement Agents are responsible for executing Court Orders and enforcing Warrants to obtain payments on unpaid debts.

The role is challenging, yet rewarding, as you will be dealing with a variety of customers with different financial situations each day and tailoring solutions to help them reach the best and fairest resolution for their circumstances.

Typically, the role would be:

• Enforce Warrants and Liability Orders on behalf of clients to obtain payments on unpaid debts.
• Requesting payment in full (PIF) or agreeing an affordable repayment arrangement to help charge payers resolve their debt.
• Identifying and assessing vulnerability and signposting to support services where required.
• Supported by office-based colleagues regarding active cases.
• Overseeing payments received for cases allocated to you: handling cash payments, managing receipts and other required documentation.
• Creating reports about your visit, along with completing any necessary paperwork.
• Taking control of goods and removing goods - where necessary.
• Gaining intelligence on an area demographic or charge payer’s situation that we can report back to the Client to assist them with their own reporting and casework.

Responsibilities:

• You will be required to maintain strict client confidentiality and comply with Data Protection legislation and, where appropriate, the Freedom of Information Act.
• You must always act within the law, including all relevant legislation and observe all Health & Safety requirements in carrying out enforcement.
• At all times, you must abide by the Taking Control of Goods National Standards.

Skills / Qualifications needed:

• Level 2 Taking Control of Goods Qualification.
• Strong Communicator – you know how to tailor your communications to different audiences. You are tactful, confident and clear when communicating and you have excellent listening and negotiation skills that enable you to gain respect.
• Self-motivated – possessing a proactive ‘can do’ attitude.
• Flexible- you know that every situation will be different and you will act accordingly.
• Empathetic – You will work with charge payers to understand their financial situation and advise them on their options around making payment.