Energy Advisers

Citizens Advice organisations across Essex are recruiting Energy Advisers to provide high-quality, impartial advice and casework to households experiencing fuel poverty, energy debt and other energy-related difficulties. Opportunities are available in Colchester, Tendring and South Essex, with full-time or 0.5 FTE roles depending on location. Current opportunities Tendring: 1.0 FTE full-time South Essex: 1.0 FTE part-time Colchester: 0.5 FTE part-time and/or 1.0 FTE full-time The role Provide specialist advice and casework on energy affordability, energy debt, billing and supplier problems, tariffs, payment methods, meters, grants, hardship schemes and energy efficiency. Advocate for clients with energy suppliers and other organisations, including follow-up and escalation where appropriate. Identify wider benefits, debt, housing or financial inclusion needs and make effective internal or external referrals. Deliver advice through Local Citizens Advice offices, community and partner venues, outreach activity and, where required, home visits. Maintain accurate case records, record outcomes and work to Citizens Advice quality and funder requirements. Who we are looking for We have a strong preference for candidates with recent experience of delivering accredited, quality-assured advice, particularly within Citizens Advice, another not-for-profit advice agency, an FCA-authorised debt advice service, or a housing association welfare or financial inclusion service. We may also ..... full job details .....