Energy Adviser

Citizens Advice Hounslow is a well-established charity serving the London Borough of Hounslow. We work to make a meaningful difference in the lives of people who come to us for support. Our high-quality, agile advice service responds to the issues and needs of our community, always putting people first. Thanks to our dedicated team of staff and volunteers, we support over 16,000 clients each year through our face-to-face, telephone and digital services. Citizens Advice Hounslow is looking for two Energy Advisers to join our friendly team. In this rewarding role, you will provide vital face-to-face and remote support to residents across Hounslow. You will empower them to avoid fuel poverty, navigate complex energy bills, access financial grants, and reduce their energy usage. If you don''t already have experience in giving energy advice, we provide comprehensive training to ensure you achieve a formal Energy Awareness Level 3 qualification (NEA). If you have a background in energy advice, other advice giving, customer service or community volunteering, and have a natural knack for empathy and hitting targets, we want to hear from you. What you''ll do: Deliver energy and income-maximisation advice via telephone, video calls, office appointments, and home visits. Help clients understand complex energy bills, resolve meter issues, provide confident switching advice, and educate households on the hidden risks of Carbon Monoxide leaks. Identify client eligibility for vital ..... full job details .....