Energy Adviser

Energy Adviser Location: Doncaster (Office based) Salary: £27,000 per annum Hours: 37 hours per week worked over 4 days (08:00-18:00) Contract: Fixed Term until 31 October 2028 (2 years) Closing Date: 18/09/26 Help people tackle fuel poverty and improve financial resilience This role will deliver specialist energy advice and casework to residents experiencing fuel poverty, energy debt and complex energy-related problems. Working as part of a dedicated team, you will support some of Doncaster''s most vulnerable households and help them achieve sustainable outcomes. About the role You''ll provide in-depth energy advice and casework to clients whose circumstances require investigation, advocacy, negotiation and ongoing support. You will work directly with energy suppliers, represent clients where appropriate and help resolve complex issues including billing disputes, affordability concerns and energy debt. The role will include telephone appointments, video appointments, face-to-face appointments and occasional outreach/home visit activity. Key responsibilities Deliver specialist energy advice and in-depth casework. Conduct full assessments of client circumstances and energy needs. Investigate complex billing issues and supplier disputes. Support clients experiencing energy debt or self-disconnection risks. Negotiate with suppliers and other agencies on behalf of clients. Develop practical solutions to improve affordability and energy resilience. Maintain ..... full job details .....