End User support Specialist

End User Support Specialist Location: London 5 days per week onsite Our client is a global IT consultancy based in London. They are currently looking for an experienced end user support specialist to provide onsite support for them and its local client offices. The position is based fully onsite at the clients offices with occasion travel to clients offices which are also located in London. Purpose of Role The End user support specialist delivers structured, high-quality end-user technology support across assigned business units, ensuring a reliable and consistent client experience across endpoint, workplace, and user life cycle services. The role operates within a defined support model where Service Desk owns front-line support, including intake, triage, and resolution within defined scope; End User support specialists own structured execution for escalated and onsite support activities; End User Compute (EUC) owns endpoint platforms and standards; and the Client Support Operations Lead defines and enforces workflows. This is a role focused on controlled execution, workplace readiness, and support quality. It does not own endpoint engineering, platform design, or infrastructure change approval. Role Scope and Primary Accountability Deliver reliable execution of end-user incidents, requests, and support tasks within agreed service boundaries. Own support cases end-to-end, maintaining clear communication, user engagement, and accurate ITSM tracking. Execute joiner, mover, ..... full job details .....