End User Support Analyst

Are you passionate about technology and delivering great service? Do you enjoy solving problems and helping people get the most from their technology?We''re looking for an End User Support Analyst to join our Service Support team, helping to deliver a high-quality IT support service across Howdens.As part of a collaborative and fast-paced team, you''ll provide both remote and on-site support for end user technology across the business. From laptops and mobile devices to systems supporting our manufacturing, warehousing, and transport operations, you''ll play a key role in keeping our colleagues connected and productive.What you''ll be doing Provide technical support for desktops, laptops, mobile devices and associated technology.Respond to and resolve incidents and service requests in a professional and timely manner.Deliver excellent customer service, ensuring users receive the support they need.Support users across office, manufacturing, warehouse and transport environments.Assist with device builds, deployments, upgrades and refresh programmes.Support the management of end user device security and compliance standards.Work closely with Service Desk, Service Delivery and Infrastructure teams to deliver effective solutions.Support technology projects and implementation activities.Maintain accurate asset, hardware and software records.Contribute to continuous service improvements and the reduction of recurring technical issuesThis role is based from our Howden office, with ..... full job details .....