End User Services Team Lead

End User Services Team Leader (Projects) Salary: £46,000 £61,450 Location: Cambridge, UK Hybrid, approximately 80% onsite Contract: Permanent Hours: Full time, 35 hours per week About the Role We are looking for an experienced End User Services Team Leader (Projects) to lead a team of senior technical specialists, oversee critical End User Services (EUS) initiatives, and ensure the effective delivery and operational performance of IT services. This is a senior technology leadership position combining people management, project delivery, service management and technical oversight. You will work within a complex enterprise IT environment, balancing day-to-day operational stability with service improvement and the successful delivery of major projects and change initiatives. Key Responsibilities Lead, coach and develop a team of Senior End User Services Engineers and technical subject matter experts. Manage contractors working on key End User Services projects, ensuring successful delivery and effective knowledge transfer. Take ownership of the planning, prioritisation and delivery of major End User Services projects and change programmes. Allocate resources effectively between operational support and project activity while maintaining service continuity. Ensure End User Services are delivered in line with agreed service levels, operational standards and business requirements. Act as an escalation point for complex technical incidents. Lead and coordinate major incident ..... full job details .....