End User IT Apprentice

About Cybit:Our success is people powered, and we''re on a mission to work with the best. We operate out of three offices, Berkshire, Newcastle and Belfast, and have 150 employees across Cybit. We have great relationships with our vendors, and we''re a Microsoft Gold Partner, Qlik Select Partner, Alteryx Premier Partner, AWS Advanced Consulting Partner, Palo Alto Platinum Innovator, F5 Gold Partner and more!Within our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data and Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies.About the role:Rapid growth, huge opportunities and exciting challenges mean we''re looking for brilliant people to join our team here at Cybit.Working within the End User Support team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments.Responsibilities:Providing a high level of customer service to customers via telephone, email, and customer portal.Gathering information from customers regarding their incidents and recording accurately on the service management tool.Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/ 2nd/3rd line ..... full job details .....