End User Computing Engineer

End User Support Site Lead Belfast (Hybrid)MCS Group is delighted to be partnering with a leading global organisation to recruit an End User Support Site Lead. This is an outstanding opportunity for an experienced IT Support Leader to take ownership of End User Services across a large and complex enterprise environment, leading a high-performing support team while driving service excellence, innovation, and continuous improvement.This role combines hands-on operational leadership with strategic service delivery, offering the chance to influence technology adoption, improve user experience, and support business-critical operations across a fast-paced organisation.The RoleAs the End User Support Site Lead, you will:Lead and manage the local End User Services team, ensuring the delivery of a high-quality support experience for all users.Take ownership of on-site support operations, ensuring incidents, requests, problems, and changes are managed effectively and in line with agreed service standards.Oversee support across desktop environments, end-user applications, mobile technologies, and workplace IT services.Act as the primary point of leadership for End User Services on-site, providing guidance, mentorship, and operational direction to the team.Ensure ITSM and ITIL-aligned processes are followed across Incident, Request, Change, Configuration, Capacity, and Release Management activities.Work closely with Infrastructure, Security, Architecture, Service Management, Facilities, ..... full job details .....