End of Contract Advisor

End of Contract Advisor; Customer Service Advisor; Customer Service Executive Administrator;End of Contract Advisor Hybrid working - 3 days on site, 2 days from home£12.71 per hourInitially 6 month contractLooking for a role where you can make a real difference to customers?If you enjoy problem-solving, helping people through tricky situations, and delivering great customer experiences, this could be the perfect opportunity for you.Our Client is looking for a friendly, motivated End of Contract Advisor to join their Customer Operations team. You''ll support customers whose vehicle hasn''t yet been returned at the end of their finance agreement, helping them understand their options and guiding them to the best possible outcome.What you''ll be doing day-to-daySpeaking with customers by phone and email to understand why their vehicle hasn''t been returnedReassuring customers, answering questions, and clearly explaining the return processHelping customers explore options such as extensions or refinancing where appropriateWorking closely with internal teams to remove any barriers to returning the vehicleKeeping accurate records of conversations and actions takenMaking sure everything you do follows company policies and FCA regulationsSharing ideas, learning from colleagues, and supporting a positive, team-focused environmentWhat we''re looking forYou don''t need to know everything on day one - support and training will be provided - but you''ll thrive in this role if you:Have ..... full job details .....