Employee Relations Investigator

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireEmployee Relations InvestigatorAbout this role In HR Shared Services (HRSS), the employee experience is at the heart of everything we do. We strive to deliver HR processes flawlessly, and provide a high quality and responsive Employee Relations service to the company. Here at Capital One, we call it Associate Relations (AR). We''re looking for an AR Investigator to investigate all types of employment complaints and provide proactive recommendations to HR business partners and business leaders on employee relations issues. What you''ll do Investigate and resolve all types of employment complaints or conduct, including harassment, discrimination, retaliation, policy and process disputes, appeals, etc. Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk Thoroughly investigate complaints, while using good judgment to analyse evidence and make recommendations Act as role model and champion for Capital One Values Participate in internal projects that improve ..... full job details .....