Emergency Call Handler Team Leader

Role: Emergency Call Handler Team Leader
Type: 6-Month Interim
Salary: -1721 per hour + holiday pay
Location: West Midlands - Hybrid Working
Hours of working: - Mon to Fri - 5.15pm to 1.30am Mon to Thurs and 4.15pm to 1.30am

Sellick Partnership are currently recruiting for an Emergency Call Handler Team Leader on behalf of our Public Sector client.

Key responsibilities include:

• Leading a team of emergency call handlers to ensure timely and effective responses.
  
• Managing rotas and staffing levels to maintain consistent service coverage.
  
• Monitoring performance and proactively addressing any operational issues.
  
• Supporting improvements in team processes and resource planning.
  

The ideal candidate will have:

• Experience leading call handling or contact centre teams, ideally in an emergency or public sector setting.
  
• Strong rota planning and team management skills.
  
• Excellent communication and organisational abilities.
  

If you believe that you are well-suited to this excellent opportunity of Emergency Call Handler Team Leader, please apply directly or contact Jack Rice at Sellick Partnership Derby Office for more information. The closing date for CVs is Friday, 25th July 2025. Due to the urgent requirement of this role, interviews will be arranged as soon as possible.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years'' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

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