Emergency Call Handler - Ambulance

Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! Please only apply if you can attend assessment on 6th October 2026 and can commence on 9th November 2026 and have no holiday planned for the first 5 weeks from 9th November. We are looking for Call Handlers to work 12 hour shifts flexibly from Monday to Sunday. This will be a mixture of day and night shifts 7am-7pm and 7pm-7am. This role is initially on a temporary basis with a view to go permanent after about 6 months. Training will take place from Monday to Friday, 8am to 4pm and within this time you must have no annual leave in the first 4 weeks of training. Initial Pay Rates (uplift from week 13) £12.71 days (£13.58 from week 13) £17.16 Nights and Saturdays (£18.33 from week 13) £21.48 Sundays and Bank Holidays (22.95 from week 13) Saturdays (midnight to midnight) and Weekdays after 8 pm and before 6 am: Time plus 35% Sundays and Public Holidays (midnight to midnight): Time plus 69% Our Emergency Call Handlers are committed, enthusiastic individuals who care about people. They must have the ability to listen and respond, processing information quickly and accurately into the Computer Aided Dispatch system. Customer service skills are important and the ability to remain calm and supportive as some callers will be experiencing significant distress and trauma, including the loss of a loved one. ..... full job details .....