EMEA Renewals Sales Support Coordinator R0338198

EMEA Renewals Sales Support Coordinator

Location: Reading

Rate: Inside IR 35 GBP 27 p/h PAYE

BPSS check required before start

Duration: 6 months with potential extension

Hours: standard hours, possibility of hybrid

Role Purpose

The EMEA Renewals Sales Support Coordinator provides operational, administrative and customer-facing support to the EMEA Renewals Sales team. The role supports renewal execution, data accuracy, customer and partner communication, mandatory quote creation using CPQ within Salesforce, purchase order tracking, bookings support and billing-related activity. This role does not carry an individual quota or own a defined territory, but may provide ad-hoc coverage across regions, customers or opportunities when required.

Reporting Line

Reports to: Renewals Manager

Role Scope

The role works closely with Renewals Sales Representatives, customers, partners, distributors, Customer Success, Channel and Sales teams across EMEA. It supports the renewal lifecycle from early customer notification through to quote preparation, order support, bookings and renewal administration. The role is focused on enabling the renewals sales team through strong operational execution, accurate data management and timely coordination across internal and external stakeholders. Significant Salesforce experience is essential, as the successful candidate will be expected to work confidently in (url removed) on a daily basis to maintain data quality, update opportunities, support pipeline hygiene and provide reliable visibility of renewal activity.

• Provide day-to-day operational and administrative support to the renewals sales team, helping ensure renewal opportunities are progressed accurately and on time
• Support coverage across regions, customers or renewal opportunities on an ad-hoc basis when required, including during periods of absence, peak workload or month-end and quarter-end activity
• Assist with outbound calls and emails to make customers, partners and distributors aware of upcoming renewals and renewal options 90–120 days in advance
• Create maintenance renewal contract quotes using CPQ within Salesforce, help prepare proposals and supply related documentation to support the renewal process
• Support pricing, service-term and documentation activities in partnership with the responsible renewals sales representative, manager or wider sales team
• Maintain renewal information in (url removed) and CPQ, ensuring quote, opportunity, account and renewal data is accurate, complete and up to date
• Use Salesforce CRM to document customer activity, update pipeline information, support forecast hygiene and track renewal progress
• Monitor renewal activity, highlight risk points and work cross-functionally to help resolve issues that may impact customer retention, bookings or billing
• Collaborate with Customer Success, Channel, Sales, Distribution and Partner teams to understand existing sales motions, identify customer issues and support customer satisfaction
• Help identify potential upsell, cross-sell and expansion signals and pass these to the appropriate renewals sales representative or account owner
• Provide support to the inside sales and wider renewals teams related to maintenance contract renewals, purchase orders, bookings and billing queries
• Be involved with systems development, testing and process improvements related to the renewals team, including best practice deployment and adoption

Skills, Experience and Behaviours

The role requires strong organisation, communication and customer service skills, combined with commercial awareness and the ability to work accurately across multiple opportunities and tasks. The individual must be able to prioritise effectively, manage time well, analyse data in a structured way and maintain a high level of attention to detail. Experience within a sales support, renewals, customer service or IT environment is required. Significant hands-on (url removed) experience is imperative, including quote creation using CPQ, updating opportunities, maintaining accurate account and renewal data, supporting pipeline and forecast hygiene, and working with CRM data at volume. Experience using Microsoft Excel and Microsoft Word would also be highly beneficial. A European language would be advantageous but is not essential.

Requirements

• Highly organised, able to prioritise and demonstrate excellent time management skills
• Excellent customer service, communication and clerical skills
• Strong business acumen with an understanding of renewals execution, operational excellence and customer retention
• A passion for collaboration and a basic understanding of security technology
• Team-oriented, self-driven, high energy and results focused
• Drive, conscientiousness and perseverance to support the renewal lifecycle for customers and internal stakeholders
• Ability to track information accurately, work with large amounts of data and analyse data effectively
• Confidence working with customers, distribution, partners and internal sales teams
• Good understanding of contracts, purchase orders, billing and renewal documentation
• Significant hands-on (url removed) experience is essential, including mandatory experience creating quotes using CPQ, updating opportunities, maintaining accurate CRM data, supporting pipeline and forecast hygiene, and working confidently with high volumes of renewal information
• Proficient in Microsoft Excel and Microsoft Word
• Willingness to support ad-hoc regional coverage on Sundays for month-end and quarter-end activities where required
• Willingness to work outside standard 9:00am–5:30pm working hours during month-end and quarter-end periods to support PO bookings, customer deadlines and liaison with US teams

Working Requirements

The role is based from the primary office location at Green Park, with remote and smart working arrangements supported where appropriate. Flexibility may be required during month-end and quarter-end periods to support customer deadlines, purchase order processing, bookings and liaison with teams in other regions.