EMEA Logistics Coordinator

Job Title: EMEA Logistics CoordinatorLocation: Staines, UKEmployment Type: Full-time Office-basedReports to: Senior Manager, EMEA Global Service LogisticsAbout the RoleAre you a detail-oriented logistics professional with a passion for customer service and operational excellence? We''re looking for an EMEA Logistics Coordinator to join our Global Service Logistics (GSL) team. In this role, you''ll manage day-to-day RMA (Return Material Authorisation) processes, including advance replacements and return shipments, while collaborating with internal teams and external partners across the EMEA region.Key ResponsibilitiesOversee daily service parts dispatches in an outsourced RMA environmentIdentify and resolve issues causing delays or incorrect order detailsAct as the regional point of contact for dispatches, parts, and Field EngineersSupport root cause analysis and corrective actions with vendorsMaintain daily communication with vendors, internal teams, and customersAnalyse logistics data and generate performance reportsDocument work instructions and best practicesParticipate in weekend on-call pager duty (4-6 hours)What We''re Looking For5+ years of experience in RMA administration or order management, ideally in high-tech service parts logisticsStrong attention to detail and analytical mindsetExcellent cross-functional collaboration skillsSelf-starter with a proactive, customer-focused attitudeWillingness to work outside regular hours when neededAble to commute to our Staines ..... full job details .....