EMEA Learning Architect - Customer Success

Role OverviewThe ideal candidate should have a strong functional understanding of our client Experience Cloud applications and how they deliver business value. This role does not require a technical expert, but it does require someone who can understand the fundamentals of our client solutions from a customer and business perspective.The role will advise our client customers on designing and orchestrating enterprise learning strategies that accelerate adoption and maximize the value of their investment in our client solutions. You will help customers fully leverage PLS and Private Training offerings through targeted, role-based learning plans informed by customer needs analysis.Using data-driven insights and timely interventions, you will improve learning outcomes, demonstrate measurable value, and build trusted-advisor relationships that support long-term adoption, customer satisfaction, and renewal.SkillsEnsure customers realize the full value of their training investment.Assess customer goals, user roles, workflows, and skill gaps to develop prescriptive, role-based training plans.Design and recommend tailored learning strategies using the full range of PLS offerings, including cohorts, instructor-led training, OnDemand content, and certifications, aligned with ACS sessions, Ultimate Success programs, and Experience League resources.Act as the primary advisor for PLS and Private Training accounts, guiding learning strategies that support product adoption, implementation ..... full job details .....