EMEA Head of Production Services - Director (London)

EMEA Head of Production Services - Director

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EMEA Head of Production Services - Director

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CitiEMEA Head of Production Services - Director

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EMEA Head of Production Services - Director

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CitiCiti is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.This role is the EMEA head of Production Services for Citis Crown Jewel - Treasury and Trade Services (TTS) Payment Technology and involves the following responsibilities:Senior Stakeholder management - facing off to cluster heads, payments product EXCO, technology and ops headsProduction Management for the complex and diverse EMEA clusters - 50 countries encompassing 350 production applications, multiple branches, Critical Business Services and FMIs and Clearing systems.Manage the complex Payments Regulatory Environment for UK and CEP legal entities responsible for ensuring accurate and timely PSD and DORA reporting.Director level senior coverage for EMEA overlapping with NAM and Asia; this will allow us provide global follow the sun senior management capability for payments production managementResponsible for EMEA rollouts of modernized strategic payment platformsDrive stability and resiliency across EMEA payment flows

Additional Responsibilities:Establishes strategic plans for function.Evaluates subordinates'' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.Influences and negotiates with senior leaders (across functions); may communicate with external partiesManagement responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.Performs other duties and functions as assignedOwn and lead disaster recovery plans.Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration.Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally.Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planningDevelop positive relationship with the infrastructure and other functional support teams to drive efficiencySet measurable / challenging goals for self and team ensuring continuous improvement and self-development of staffEnsure development plans are in place for staff

Qualifications:Relevant advanced level experience in a leadership role, with extensive experience in business, functional and people management.Experience of senior stakeholder managementQuality orientation with a strong eye for detailProcess driven approach with an appreciation of industry best practiceDetailed-oriented, with strong analytical skillsDevelops and maintains effective and positive working relationship with peers, stakeholders and managementPro-active, organized, thorough and energeticExcellent communicator, presenting to senior management level stakeholdersManager of managers in a diverse distributed environmentDemonstrable track record of impactful organizational improvementDemonstrable senior Application Support or Project Management experience relating to distributed teams and managing managersDrive and determination: Demonstrates self-motivation and drive and shows determination to achieve goalsEffectively share information with other support team members and with other technology teamsAbility to plan and organize workloadConsistently demonstrates clear and concise written and verbal communication skillsAbility to communicate appropriately to relevant stakeholders

Education:Bachelors/University degree/ Masters degree preferred and managerial experience

What well provide you:By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:27 days annual leave (plus bank holidays)A discretional annual performance related bonusPrivate Medical Care and Life InsuranceEmployee Assistance ProgramPension PlanPaid Parental LeaveSpecial discounts for employees, family, and friendsAccess to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.Job Family Group:TechnologyJob Family:Applications SupportTime Type:Full timeMost Relevant SkillsPlease see the requirements listed above.Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review

Accessibility at Citi.View Citis EEO Policy Statement and the Know Your Rights poster.Seniority level

Seniority level

Not ApplicableEmployment type

Employment type

Full-timeJob function

Job function

Marketing, Public Relations, and Writing/EditingIndustries

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