EMEA Customer Coordinator Specialist

The EMEA Customer Coordinator Specialist will play a key role in supporting and enhancing customer relationships across the retail industry. This position, based in Bromborough, focuses on fostering growth and ensuring exceptional service delivery.

Client Details

The employer is a well-established organisation within the industrial/manufacturing industry. They are recognised for their commitment to excellence, offering a professional and collaborative work environment in Bromborough.

Description

• Build and maintain strong relationships with key customers within the EMEA region.
• Collaborate with the sales team to identify growth opportunities and drive customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints and escalate issues when necessary.
• Provide updates to customers regarding order statuses and delivery schedules
• Monitor and analyse customer feedback to implement effective service improvements.
• Ensure accurate and timely communication with customers regarding orders and inquiries.
• Provide support in developing and executing customer development strategies.
• Coordinate with internal teams to resolve customer issues efficiently.

Profile

A successful EMEA Customer Coordinator Specialist should have:

• Previous experience in a customer service or similar role within the industrial/manufacturing sector.
• Knowledge of export of goods.
• Strong organisational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in using customer relationship management (CRM) systems.
• A proactive approach to problem-solving and customer satisfaction.
• Ability to work effectively both independently and as part of a team.
• Knowledge and experience of e-commerce would be desirable, not essential.

Job Offer

• Competitive salary starting from -30,000 per annum.
• Opportunities for professional growth within the retail industry.
• A permanent position based in Bromborough with a supportive work environment.
• Engaging and collaborative company culture.