Electronics Engineer

We are seeking a proactive and technically strong Electronics Engineer to join a small, specialist team supporting global conferencing and communication solutions.This is a hands-on support role, focused on troubleshooting, testing, and configuration not field installation supporting customers and partners worldwide. Ideally, the candidate will have an electronics / system background with a good working knowledge of IP infrastructure and IP based systems.Electronics Engineer responsibilities:Providing product technical support via telephone, email, social media etc to our customer base and internallyOccasional site visit to assist customers and end users may be requiredTechnical Training / Technical Assistance to customers including the preparation and deliver of training coursesWorking with and assisting the sales team to ensure customers care expectations are maintainedTesting and configuration of some our products prior to despatch.Where time allows, assisting the in house small batch production team with testing and configuration. This may include some light assembly work (both mechanical and electrical).Skills and experience required: Experience in a technical support / service engineer roleHNC / HND (or equivalent) in Engineering, IT, or Telecommunications (preferred)Ability to rework / rectify circuit boards to component level.Soldering skills.Good working knowledge of Ethernet experience, TCP/IP configuration etc.Device configuration software USB interfaces etc.Use ..... full job details .....