EDM Administrator

Location: NorwichSalary: £25,180 to £30,493 per annum pro rataHours: 36 hours per week Contract Type: Fixed term contract until April 2027This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025We''re looking for an EDM Administrator to join our team based in Norwich, managing all the incoming and outgoing post for Clarion Housing. You''ll receive, sort and distribute all incoming documents to the appropriate teams; create, complete, and attach business processes to scanned documents ensuring they enter the correct business queue at the correct stage within our CRM system, always ensuring that Clarions policies and procedures are adhered to in respect of GDPR and document retention.Experienced in handling confidential information and with a good understanding of GDPR legislation, you''ll identify and forward copy tenancy agreements to our customers and validate Housing Benefit status from notifications received, accessing the organisation''s finance system to ensure the customer''s details are correct and up to date. Proficient with Microsoft Office and document control software and with proven organisational, planning and time management skills, you''ll have experience of working in an administrative setting, in busy, pressurised environments. Adaptable to change, proactive and positive, and excellent communication skills are vital. Experience using electronic document management systems would be an advantage, but it is not essential.If ..... full job details .....