Ecommerce Support

Our client is a leading distributor of promotional clothing and accessories, supplying businesses, brands, and organisations across the UK and Europe. They partner with well-known global apparel brands to provide a wide range of high-quality products. With a focus on innovation and digital growth, we continue to invest in our e-commerce platforms and technology to make it easier for our customers to do business with us.An exciting opportunity to join a growing e-commerce team, supporting various web platforms.This role is ideal for someone with a strong interest in technology, data, and e-commerce. You''ll receive hands-on training and support while developing your skills across digital platforms, systems, and customer engagement.What You''ll Be DoingProvide first-line support to customers using the e-commerce platformsHelp customers understand and get the most out of platform featuresSupport onboarding of new customers and guide them through setupRespond to queries via phone and email in a clear and professional wayTroubleshoot basic website and system issues, escalating where neededAssist with account administration (setups, payments, renewals)Work with spreadsheets to support data updates and accuracySupport testing of website issues and fixesHelp identify ways to improve customer usage and experienceWhat We''re Looking ForStrong communication skills and confidence speaking with customersInterest in technology, e-commerce, or digital systemsWillingness to learn and ..... full job details .....