https://jobs.co.uk/job/ecommerce-customer-experience-manager-experis--f5631fc7-d193-4a90-89e8-ca3c48c91988 RSS feed for Ecommerce Customer Experience Manager at Experis. en-gb Fri, 18 Sep 2026 20:38:31 GMT https://jobs.co.uk/job/ecommerce-customer-experience-manager-experis--f5631fc7-d193-4a90-89e8-ca3c48c91988 https://jobs.co.uk/job/ecommerce-customer-experience-manager-experis--f5631fc7-d193-4a90-89e8-ca3c48c91988 Thu, 17 Sep 2026 23:00:00 GMT Location: London | Salary: £550 - £650/day | Type: Contract | Customer Experience Manager - Indirect E-commerce Location: London (3 days per week on-site) Rate: -550650 If you care about what customers feel *after* they click-across third-party platforms, marketplaces and q-commerce-this is a chance to shape journeys that drive real growth. Our Client is hiring for a reputed client to lead indirect e-commerce customer experience, turning channel performance into measurable business impact. What you''ll be doing: * Lead partner and portfolio expansion across marketplaces and platforms, including Amazon, eBay and other e-commerce/q-commerce partners * Own customer experience excellence across acquisition, retention and engagement on third-party channels * Build and manage channel KPIs, using data analytics to spot trends and drive optimisation * Optimise content, touchpoints and customer interactions for brand consistency and conversion-tailored per channel * Make commercially grounded decisions that balance customer needs with revenue and profitability goals * Align internal teams and external partners in a matrixed, global environment (including regional teams, UX/UI and IT) * Stay ahead of evolving e-commerce trends, supporting agile... Contract