https://jobs.co.uk/job/ecommerce-amp-customer-experience-manager-sellick-partnership--bb97a091-0e7b-4af4-bb5a-821ad05a81be RSS feed for eCommerce & Customer Experience Manager at Sellick Partnership. en-gb Wed, 10 Jun 2026 22:44:23 GMT https://jobs.co.uk/job/ecommerce-amp-customer-experience-manager-sellick-partnership--bb97a091-0e7b-4af4-bb5a-821ad05a81be https://jobs.co.uk/job/ecommerce-amp-customer-experience-manager-sellick-partnership--bb97a091-0e7b-4af4-bb5a-821ad05a81be Wed, 13 May 2026 23:00:00 GMT Location: Stoke-on-Trent | Salary: £35000 - £42000/annum | Type: Permanent | Role: eCommerce & Customer Experience Manager Sector: Beauty Industry Location: Stoke-on-Trent - Hybrid working Type: Permanent Salary: -35,000 to -42,000 Sellick Partnership is currently recruiting for an eCommerce & Customer Experience Manager to join one of our clients based in Stoke-on-Trent. This is a key role within a growing consumer-focused business, where the successful candidate will take ownership of the customer journey across both digital and retail touchpoints. Alongside managing customer engagement and support functions, the role will play a significant part in shaping and improving the company''s eCommerce experience, including reviewing platforms, systems, and digital processes to enhance the overall customer journey. Key responsibilities of the eCommerce & Customer Experience Manager: Lead and develop the customer support function, ensuring high-quality, on-brand communication across email, live chat, social media, and customer channels. Analyse customer feedback, behavioural trends, and performance data to identify opportunities for service and journey improvements. Work closely with internal stakeholders to improve the end-to-end onlin... Permanent