Early Collections Agent

Early Collections Agent The Point Permanent, Full-time Salary: up to £28,000 (dependant on experience) About the role This role plays a critical part in supporting both our customers and the business by proactively managing customer debt, resolving overdue invoices, and helping us achieve key performance targets. You''ll work closely with customers, internal stakeholders, and third-party partners to secure positive outcomes, while also contributing ideas to continuously improve our processes and ways of working. This is a great opportunity for colleagues who enjoy problem-solving, handling challenging conversations professionally, and working in a fast-paced, target-driven environment. Shift Pattern: Core Shift 08.30 - 17.00Early 8.00 - 16:30 (1 in 10)Saturday 9.00-13.00 (1 in 10)Late 11.30 - 20.00 (1 in 10)1 Bank Holiday a year Key responsibilities Proactively contact customers to resolve outstanding debt, handling objections professionally and assertively to achieve successful outcomes Negotiate and validate payment plans where appropriate, ensuring alignment with policy and customer circumstances Work with third-party partners (e.g. Debt Collection Agencies and Legal Partners) to support debt recovery Follow business policies, processes, and procedures, while actively identifying opportunities for improvement Maintain accurate and up-to-date customer records to provide clear visibility across the wider business Respond to customer call-backs in a timely and ..... full job details .....