E-commerce Operations Manager

E-commerce Operations Manager Retail Logistics UK travel required 50k+ and carAbout the RoleI am partnering with a National Retailer who are looking for an experienced E-commerce Operations Manager to lead the multi-site e-commerce fulfilment operation across the UK. This is a hands-on leadership role responsible for delivering operational excellence, controlling costs, driving continuous improvement, and ensuring an outstanding customer experience.The successful candidate can be based close to one of the distribution centres but will be expected to travel regularly across the network.Key ResponsibilitiesLead end-to-end e-commerce fulfilment operations, including order processing, inventory, dispatch, and returns.Manage performance across multiple sites, ensuring service levels and operational KPIs are achieved.Drive efficiency, productivity, and cost-per-order improvements.Own fulfilment budgets, forecasting, and cost control.Manage relationships with logistics providers and carriers.Identify and deliver process improvement and automation opportunities.Collaborate with Commercial, IT, Logistics, and Customer Service teams to support business growth.Provide hands-on operational support when required.About YouProven experience in e-commerce, fulfilment, or logistics operations.Experience managing multi-site operations.Strong commercial and financial management skills.Data-driven with excellent problem-solving abilities.Experience with WMS, OMS, and ERP systems.Strong ..... full job details .....