E-commerce Operations Manager

E-commerce Operations Manager | Retail Logistics | UK travel required | -50k+ & car

About the Role

I am partnering with a National Retailer who are looking for an experienced E-commerce Operations Manager to lead the multi-site e-commerce fulfilment operation across the UK. This is a hands-on leadership role responsible for delivering operational excellence, controlling costs, driving continuous improvement, and ensuring an outstanding customer experience.

The successful candidate can be based close to one of the distribution centres but will be expected to travel regularly across the network.

Key Responsibilities

• Lead end-to-end e-commerce fulfilment operations, including order processing, inventory, dispatch, and returns.

• Manage performance across multiple sites, ensuring service levels and operational KPIs are achieved.

• Drive efficiency, productivity, and cost-per-order improvements.

• Own fulfilment budgets, forecasting, and cost control.

• Manage relationships with logistics providers and carriers.

• Identify and deliver process improvement and automation opportunities.

• Collaborate with Commercial, IT, Logistics, and Customer Service teams to support business growth.

• Provide hands-on operational support when required.

About You

• Proven experience in e-commerce, fulfilment, or logistics operations.

• Experience managing multi-site operations.

• Strong commercial and financial management skills.

• Data-driven with excellent problem-solving abilities.

• Experience with WMS, OMS, and ERP systems.

• Strong leadership and stakeholder management skills.

• Flexible and willing to travel regularly across the UK.

Success in the Role

• High levels of fulfilment accuracy and on-time delivery.

• Strong budget and cost management performance.

• Improved operational efficiency and productivity.

• Effective supplier management.

• Positive customer satisfaction outcomes.

BH36365