E-Commerce Operations

Lincolnshire On-site Growing Online BusinessThe OpportunityA well-established and growing e-commerce business is looking to add to its operations team.This is a key role at the centre of the business, managing the flow of online orders, keeping customers informed, and ensuring everything runs smoothly from order to delivery.You will be joining a stable, well-run company with a strong reputation, where accuracy, organisation and reliability are valued.If you enjoy structured, fast-paced work and take pride in getting things right, this is a solid opportunity to build a long-term career in e-commerce operations.What You Will Be DoingManaging and processing a high volume of online orders across multiple sales channelsUsing Linnworks and internal systems to track orders, stock and fulfilmentEnsuring all orders are accurate, on time, and completed to a high standardHandling customer queries by email and telephone, providing clear and professional updatesResolving delivery, returns and order queries efficientlyWorking closely with couriers, suppliers and internal teams to keep operations running smoothlyMaintaining high levels of data accuracy and system inputSupporting improvements to processes and day-to-day operationsWhat We Are Looking ForExperience in e-commerce, order processing, customer service or a similar operations roleStrong organisation and attention to detailComfortable managing workload in a fast-paced, process-driven environmentConfident communicator across email ..... full job details .....