E-Commerce Executive

Position: Ecommerce Executive Location: Birmingham (Hybrid) Salary: 25,000 - 28,000About the Company Our client is a growing digital agency specialising in high-performance e-commerce solutions. Their team combines strategic, creative, and technical expertise to build, optimise, and manage impactful online experiences for a diverse range of brands.Role Overview The Ecommerce Executive will support the delivery and ongoing management of website projects and client retainers. This role is ideal for someone with 1-2 years'' experience using e-commerce platforms (particularly Shopify), strong organisational skills, and a passion for client success and digital growth.Key ResponsibilitiesProject ManagementManage planning and execution of e-commerce website projectsEnsure projects are delivered on time, within scope, and on budgetAct as a key point of contact for clients, ensuring smooth communication and issue resolutionRetainer ManagementOversee delivery of services within client retainersMonitor performance metrics and provide actionable recommendationsIdentify opportunities for upselling or adding further valueClient CollaborationBuild and maintain strong client relationshipsUnderstand client objectives and ensure services align with their business goalsProvide regular updates, performance reports, and strategic insightsTeam CoordinationWork closely with internal teams across design, development, and digital marketingLead project kick-offs and maintain alignment across ..... full job details .....