E-commerce Customer Service and Administrator

Full-Time Temp-to-Perm Salary: £12.71 per hourLocation: Milton Keynes,office basedMonday to Friday 9:00-17:00Job title: E-commerce Customer Service and AdministratorOur client is a successful and growing multi-channel e-commerce business selling across Amazon, eBay, TikTok Shop, OnBuy, Temu and EKM. They are seeking a reliable and organised E-commerce Customer Service and Marketplace Administrator to join their team.This varied role combines customer service, order support and product administration. It is ideal for someone who enjoys helping customers while also carrying out detailed, accuracy-focused administrative work.The Role as a E-commerce Customer Service and AdministratorRespond to customer emails and marketplace messages in a professional and timely manner.Answer incoming telephone calls and handle customer enquiries.Maintain a helpful, friendly and professional approach in all communications.Order Support and Issue ResolutionTrack customer orders and monitor parcel movements.Liaise with couriers and suppliers to resolve delivery issues.Investigate customer concerns and ensure issues are followed through to resolution.Keep customers informed throughout the process.Product Listings and AdministrationCreate and maintain product listings across internal systems and online marketplaces.Ensure product information is accurate and compliant with marketplace requirements.Maintain high standards of data accuracy and consistency.Support product compliance requirements, ..... full job details .....