E-commerce Customer Experience Executive

Customer Support and Sales Consultant - E-CommerceMilton Keynes Full-Time £12.71-£18.00 per hourJoin Hygge Pergola, a fast-growing premium outdoor living e-commerce brand specialising in high-quality aluminium pergolas for modern homes across the UK.This is not a typical customer service role.You will work with customers who are already interested in our products, guiding them from enquiry through to delivery and installation while providing an exceptional buying experience.We are building a high-performance customer experience team and are looking for motivated individuals who enjoy both customer support and consultative sales.What You''ll Be DoingHandling inbound customer enquiries via phone, email and live chatSupporting customers with product questions, quotations, orders and delivery updatesFollowing up warm leads and helping customers make confident purchase decisionsProviding clear guidance on products, delivery and installation processesResolving customer issues professionally and efficientlyManaging communication and customer records within our CRM systemWorking closely with operations and logistics teamsWho This Role SuitsThis position is ideal for someone who has experience in:E-commerce customer supportRetail or showroom salesHome improvement or furniture salesHigh-quality customer experience environmentsOrder processing or sales administration rolesYou should be comfortable handling multiple conversations daily and taking ownership of customer outcomes.Key ..... full job details .....