E-commerce Assistant

As a business we supply a wide product range including machines, accessories, and parts from leading brands including John Deere, STIHL, Honda, Husqvarna and many more.This is an exciting role for a candidate who is looking to start their career in a e-commerce focused role with advanced training and opportunities for progression. The eCommerce Assistant plays a key role in co-ordinating of our eCommerce business working with a variety of departments to contribute towards sales growth through our eCommerce store. This is a great opportunity for someone who likes variety in their job co-ordinating projects across a number of areas. Essential Duties: Creating and co-ordinating product listings within our website via Shopify (including product descriptions and visual content)Ensuring correct technical information is accurate on product listings.Basic use of design tools (such as Canva and Photoshop).Organise our range of merchandise for eCommerce, including clothing and toys (ensuring stock availability and support with researching new products to add to our range).Responsibility of website order fulfilment by liaising with the internal departments and suppliers.Support with ad hoc tasks related to the online store, including merchandising and promotions.Dealing with inbound customer enquiries and order emails to ensure timely responses via email, phone, and online chat.Co-ordinate all returns/ exchanges and claims on orders via our website and marketplace channels e.g. eBay. ..... full job details .....