E-Commerce and Social Media Administrator

E-Commerce and Social Media Administrator Are you organised, creative, customer-focused, and looking to build a career in digital business and marketing?I am recruiting for an exciting newly created position within a growing small business. As the E-Commerce and Social Media Administrator, you will play a key role in supporting their online sales operation, managing customer interactions, and developing their digital presence. This is a fantastic opportunity for someone who enjoys variety in their work and wants to take ownership of projects while contributing directly to the future growth of the business. The Role Reporting directly to the management team, you will oversee customer enquiries and online orders, ensuring a seamless customer experience from initial contact through to delivery. You will also take responsibility for managing and developing their social media presence, creating engaging content, supporting marketing initiatives, and helping to strengthen their brand online. In addition, you will provide general administrative support and assist customers both over the phone and in person when required. Key Responsibilities E-Commerce and Customer Management Manage and maintain customer records using the company CRM system. Process online orders and monitor customer journeys from enquiry through to delivery. Communicate with customers regarding orders, deliveries, and general enquiries. Ensure customer information and order details are accurate and up to date. ..... full job details .....